Effective 23 August 2026
Refund policy
Use the private case on your receipt so the operator can match the request to the payment and immutable rank ledger.
Eligible review
Bidstage reviews duplicate charges, an amount that differs from the accepted checkout, a provider-confirmed payment that Bidstage cannot settle, and a failure by Bidstage to deliver any placement service. Statutory refund rights continue to apply.
Rank and traffic outcomes
A later rank change, fewer clicks than expected, lack of project funding, or lack of contributor interest does not qualify by itself. Removal for a marketplace-rules violation does not create an automatic refund.
Request procedure
Open a refund case from the receipt and describe the charge or service failure. The receipt capability proves access without exposing payer details. An operator records the decision and any requested evidence in the private case. Bidstage targets a response within 10 business days.
Approved refunds
The payment provider returns an approved amount to the original payment method. Provider and banking timelines control when funds arrive. Bidstage records a separate negative ledger movement and leaves the original payment record intact.
Payment disputes
A provider dispute removes the remaining sponsored value while the dispute is open. Contact support before filing a chargeback when possible so the operator can inspect duplicate or technical errors against the provider record.
Questions: support@bidstage.app. Signed-in users can submit a privacy request from Account. Receipt holders can open a private support case from their receipt.